Here at ALL FIRED UP we offer a FREE local delivery on all our products within a 20 mile radius of our Dereham location.

For all other UK product deliveries we use a third party pallet delivery company with a charge of £50. Our delivery area is shown on the map below.

The green radius shows our FREE delivery radius for customers within 20 miles!

CAN I SPECIFY A TIME FOR DELIVERY?

For deliveries outside of our FREE local area we use a third party pallet delivery company, therefore we are unable to offer you a specific time. We can organise an accurate time however for postcodes that fall into our local delivery zone as per the map above. Simply call us on 01362 687225 once you have ordered your product and quote your delivery reference number and we will get as close to your desired time as possible.

WHAT IF I AM NOT IN WHEN THE DELIVERY IS ATTEMPTED?

For national palletised deliveries, if you are not at home on the agreed date of delivery, someone else will need to sign for the order. If there is nobody to sign for the order, the goods will be returned to the local depot. If we cannot contact you to arrange redelivery we will return the goods to our central depot in Dereham, Norfolk and cancel your order. Please bear in mind that in both cases, redelivery and cancellations or palletised orders may incur additional fees.

I HAVE A PALLET ORDER TO BE DELIVERED & I NOW KNOW I WON’T BE IN TO RECEIVE IT. WHAT DO I DO?

If you want your kiln dried logs pallet order left without your signature, you will have to explain to the delivery depot where you want the pallet left when they call you to arrange the delivery day. Although most depots will follow these instructions without any problem, please be aware that taking delivery of a pallet while you are not at home is done at your own risk, and ALL FIRED UP cannot be held liable if the delivery company does not put the pallet exactly where you want it, or if the goods go missing after delivery.

AM I ABLE TO PICK AN ORDER UP DIRECTLY FROM YOUR LOCATION?

Products such as our palleted logs are not available to be picked up directly from our Dereham location due to needing specialist equipment to offload the bags and pallets. However if you require some kindling or coal bags, we do allow for local pickup but this will need to be prior arranged with a time by either emailing us on logs@allfiredup.co.uk or telephoning us on 01362 687225 so that we can make sure we have someone in the office to meet you.

HOW DO YOU OFFLOAD YOUR LOCAL DELIVERIES?

We deliver within our local zone ourselves (see map above) with our own truck. All of our large dumpy bags and the half pallet of logs will be lifted off with our crane within 3 meters from the truck. Our local deliveries can deliver onto any surface.

WHAT FACTORS NEED TO BE CONSIDERED WHEN HAVING A DELIVERY VIA COURIER?

A pallet CANNOT be delivered:
– Onto soft ground such as grass, gravel, or soil.
– To premises where it is illegal for a lorry to park or offload.
– Where the access road is on a steep incline.
– Where the access road does not provide 3m width clearance and 5m vertical clearance.

It is your responsibility to ensure that there is safe and clear access for the delivery vehicle. If the pallet delivery company arrive at your address and face one of the conditions above, the driver may decide to cancel the delivery, and this may incur a cancellation fee to cover the cost of dispatching and returning your order to our Dereham location. If you are unsure as to whether your location is suitable for a palletised delivery, please call us to discuss. We will advise as to whether there is likely to be problems at the offloading point. Please take pictures of anything that you are unsure about and would like clarified.